Field Service Engineer
Job Summary
The Field Service Engineer performs a wide range of commissioning and service tasks to ensure the proper installation and maintenance of GE drive and EMS systems. The role involves diagnosing problems at customer sites, providing technical support, and implementing corrective actions to ensure equipment reliability. Candidates will collaborate with various teams to resolve technical issues while maintaining high standards of customer satisfaction.
Responsibilities
- Troubleshoot and diagnose system problems at customer sites
- Perform installation and commissioning of GE Drives and EMS
- Develop technical documentation and maintenance procedures
- Provide customer training and technical support
Required Skills
- Bachelor's degree in Electrical Engineering
- 3+ years field service/commissioning experience
- Expertise in GE Drive systems and controllers
- Willingness to travel 85% of the time
Job Details
Roles and Responsibilities:
- Perform troubleshooting activities at customer site locations to diagnose problems, determine appropriate resolution, and implement corrective actions.
- Develop requisite documentation to execute work e.g. commissioning procedures, maintenance procedures daily logs etc.
- Perform installation and commissioning activities at customer site locations of GE Drives.
- Perform installation and commissioning activities at customer site locations of GE EMS System.
- Execute on-site project management and technical leader duties to resolve customer issues.
- Perform a wide range of technical tasks to ensure the technical integrity and proper installation of GE drive systems.
- Develop presentations and provide training and instruction to customers on drive operations.
- Coordinate maintenance activities for the customer and plan for inspections.
- Provide support to engineering teams working on customer projects.
- Promote sales of maintenance services and advise customers on recommended upgrades.
Qualifications/Requirements:
- Bachelor's Degree.
- Minimum 3 years of field service and/or commissioning experience.
- Must live in the USA.
- Ability and willingness to travel 85% of the time on short notice.
- Perform work on-board vessels within safety guidelines.
- Ability to work extended hours/overtime during peak periods and emergencies.
- Strong verbal, written, and interpersonal communication skills.
- Minimum of 3 years of experience with GE Drive systems, including working knowledge of at least one GE Power Conversion drive system (e.g., MV7000, SD7000, MV3000, MD2000, LV7000).
- Minimum of 2 years practicable working knowledge of at least one GE Power Conversion drive/system controller (e.g., PEC, PECe, CDC).
- Strong computer proficiency with MS Office applications.