Field Service Engineer
Job Summary
GM Field Service Engineers provide on-site technical support to retail and wholesale communities to improve vehicle diagnostic and repair quality. The primary objective is to reduce vehicle repurchases and warranty expenses by addressing technical issues and supporting dealership service readiness. This role requires extensive travel to dealerships within the assigned territory.
Responsibilities
- Provide on-site automotive technical and diagnostic support
- Reduce vehicle repurchases and warranty expenses
- Review and implement dealership service comeback processes
- Conduct technical training for dealership personnel
- Manage and resolve escalated dispatch cases
Required Skills
- Extensive vehicle diagnostic and repair experience
- Knowledge of GM Service tools and systems
- Proficiency in MS Office suite
- Strong technical problem-solving and communication
- Valid driver's license and clean driving record
Job Details
### Position Overview
This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers Cathedral City and Palm Springs, CA. The selected candidate must live in or relocate to this territory (within a 50-mile radius).
### Responsibilities
**Retail Support:**
- Provide third-level, on-site support to resolve automotive technical and Techline issues.
- Respond immediately to dispatch cases to prevent vehicle repurchase situations.
- Maintain relationships with District Managers and Regional teams to review vehicles in repurchase jeopardy.
- Utilize predictive analytics to identify and assist with high-risk vehicles.
- Review dealer comeback processes and help implement robust standards.
- Drive Preliminary Information (PI) bulletin process by notifying TAC Escalation Team Agents of authorized field fixes.
- Conduct ad-hoc in-dealership training on diagnostic tools and equipment.
- Troubleshoot Service department IT hardware and Techline tools.
**Wholesale Support:**
- Develop relationships with National and Regional Management focused on service operations and brand quality.
- Represent GM as the primary field resource for automotive technical and Techline product information.
- Provide feedback via Field Product Reports (FPRs) to Engineering and Brand Quality Managers.
- Support BBB arbitration hearings and legal cases.
- Provide warranty waste reduction suggestions.
### Qualifications
- Extensive hands-on automotive dealership service department or equivalent diagnostic and repair experience.
- Knowledge of GM Essential Service tools.
- State Automotive Technician Certifications as required by law.
- Valid driver's license with a clean driving record.
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook).
- Ability to manage, resolve, and document dispatch cases effectively.
- Ability to work with minimal direction and perform self-training.
- Excellent communication and time management skills.
### Additional Requirements
- 100% geographic mobility for future moves.
- Ability to travel at least 50% or more on a frequent basis.
- Ability to legally operate a motor vehicle and pass a motor vehicle report review.