Automotive Implementation Specialist
Job Summary
The Automotive Implementation Specialist will own the onboarding process for new automotive clients, serving as their primary guide from contract to campaign launch. This role involves coordinating digital marketing strategies, troubleshooting onboarding challenges, and maintaining consistent communication with stakeholders. The position requires a highly organized professional capable of managing multiple priorities in a fast-paced environment.
Responsibilities
- Manage end-to-end client onboarding process
- Coordinate digital campaign setup and execution
- Collaborate with sales and optimization teams
- Troubleshoot and resolve onboarding challenges
- Monitor performance and recommend process improvements
Required Skills
- Client relationship management
- Digital advertising knowledge
- Project management
- Excel and Salesforce proficiency
- Analytical and problem-solving skills
Job Details
Responsibilities:
- Serve as the primary point of contact for new client onboarding, ensuring a seamless implementation experience.
- Own the onboarding process from kickoff through campaign launch, keeping projects on schedule and aligned with client expectations.
- Build strong client relationships through proactive communication, transparency, and responsiveness.
- Partner with Sales and Post-Sales Optimization teams to develop digital marketing strategies that support client goals and maximize ROI.
- Coordinate campaign setup and fulfillment across multiple digital marketing platforms and technologies.
- Troubleshoot onboarding challenges, identify solutions, and collaborate with internal teams to resolve issues quickly.
- Monitor onboarding performance, identify trends, and recommend process improvements to enhance efficiency and client satisfaction.
- Maintain consistent communication with internal stakeholders and clients to ensure successful project execution.
Qualifications:
- Experience managing client relationships, account onboarding, or customer success in a client-facing environment.
- Knowledge of digital advertising products, including Search, Display, Marketing Systems, and Traditional Media.
- Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent communication skills with the ability to simplify technical and marketing concepts for clients.
- Experience using Excel and Salesforce for reporting, tracking, and account management.
- Strong analytical thinking, problem-solving, and process improvement skills.
- Proven ability to build trust with clients and deliver an outstanding customer experience.
- Experience in digital marketing, advertising, media, or the automotive industry is preferred.
Benefits:
- Comprehensive medical, dental, and vision coverage.
- 401(k) with company match.
- Generous paid time off, company holidays, and floating holidays.
- Paid parental leave and wellness resources.
- Career development and advancement opportunities.
- Fully remote work environment with company-provided equipment.