Remote Mortgage Loan Officer

### Role Overview This is an opportunity to grow your career as a purchase-focused Mortgage Loan Officer originating home loans for customers introduced through Zillow's ecosystem. You'll guide borrowers from first contact through funding while delivering a best-in-class customer experience. Based on your background and strengths, you may operate in either a high-volume, digitally driven environment or a relationship-based, market-focused model. Success in this role comes from responsiveness, execution, and performance in a structured, metrics-driven organization. ### Requirements & Expectations - Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements. - Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation. - Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners. - Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations. - Leverage Zillow's CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement. - Partner with centralized processing, underwriting, and closing teams to move loans efficiently. - Deliver a consistent, high-quality customer experience through phone, email, and text communication. - Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions. - Maintain active licensing, complete required education, and participate in ongoing professional development. - This role involves the collection, storage, and use of your voiceprints (records of speech) for operational and compliance purposes. ### Qualifications - 3+ years of mortgage origination experience with a strong emphasis on purchase transactions (active NMLS Loan Originator or federal bank license). - Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test. - Physically located in and working remotely from Massachusetts. - Proven success originating purchase loans in a high-volume or agent-centric model. - Strong client service orientation with consultative sales skills. - Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel). - Excellent verbal communication skills and ability to build trust quickly. - Associate's or Bachelor's degree preferred.