Claims Associate Manager

Job Description: The Associate Manager is responsible for providing our Agents exceptional claims and inquiry service through chat while managing and motivating ten to fifteen adjuster staff or vendors to achieve inspired levels of performance and expert execution of required claim processes. This individual supports the implementation of operational initiatives that enable the achievement of Claim, Discipline, Claims Service Area (CSA) and Company business objectives. This individual develops strategies to achieve employee performance levels and the expert execution of claim processes. The individual monitors staffing levels and workloads provides coaching and mentoring and participates in performance reviews. The individual manages customer conflicts and assists with establishing unit goals and objectives. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention. Looking for a hands-on Material Damage claims leader who can manage a team, coach performance, and handles extended file handling and serious injury for FL and GA-while delivering strong customer outcomes. Key Responsibilities: - Frequently participates in special projects as a subject matter expert - Manages and oversees performance of vendors - Oversees response to highly complex arbitrations contentions - Oversees the negotiation of highly complex claim settlements - Oversees the resolution of highly complex customer conflicts or issues - Analyzes unit reports and supports the achievement of business unit objectives - Defines, analyzes, and tracks department, section, and/or unit measures - Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews Supervisory Responsibilities: - This job has supervisory duties.