Remote Mortgage Loan Officer
Job Summary
This role involves originating and managing purchase-focused home loans for customers within the Zillow ecosystem. You will guide borrowers through the funding process while maintaining high performance in a metrics-driven environment. The position is remote, requiring residency in California and active state licensing.
Responsibilities
- Manage purchase mortgage loans from application to closing
- Convert leads into funded loans through proactive consultation
- Maintain active pipeline and meet productivity KPIs
- Collaborate with processing and underwriting teams
- Ensure regulatory compliance and continuous professional development
Required Skills
- 3+ years mortgage origination experience
- Active NMLS Loan Originator license
- Proficiency in CRM and LOS software
- Consultative sales and communication skills
- Residency in California
Job Details
Responsibilities:
- Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
- Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
- Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.
- Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
- Leverage CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
- Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
- Deliver a consistent, high-quality customer experience through phone, email, and text communication.
- Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
- Maintain active licensing, complete required education, and participate in ongoing professional development.
Qualifications:
- 3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
- Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content.
- Physically located in and working remotely from California.
- Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model.
- Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
- Comfortable working in a structured, performance-driven environment with clearly defined KPIs.
- Excellent verbal communication skills and ability to build trust quickly.
- Strong time management, organization, and pipeline management skills.
- Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
- Associate's or Bachelor's degree preferred.