Director Digital Workplace Services

### Position Overview You will be responsible for reimagining how our employees interact with technology, leveraging AI to drive productivity, and achieving a "zero-touch" operational model through high-degree automation. ### Key Responsibilities - **Architect the AI-Centric Digital Workplace**: Lead the strategy to integrate generative AI and intelligent agents into the daily workflow. You will redefine how employees access information, collaborate, and execute tasks by embedding AI assistants directly into their digital environment. - **Design for Delightful Experiences**: Champion the "Digital Employee Experience" (DEX). You will move beyond traditional SLAs by implementing sentiment-based metrics (eNPS) to ensure technology consistently enables our employees. - **Drive Zero-Touch Automation**: Transform our infrastructure into a highly automated, self-healing ecosystem. You will oversee the end-to-end automation of employee-facing services and critical tooling. - **Audiovisual (AV) & Meeting Experience**: Define and maintain the global standard for conference room AV technology, including displays, cameras, microphones, and video conferencing room systems. Manage AV for large-scale events and digital signage, partnering with Facilities to ensure a consistent, high-quality hybrid meeting experience. - **Service Desk & ITSM**: Lead the end user support function, including Tier ½ helpdesk operations, ITSM processes, and self-service capabilities. Drive continuous improvement in ticket deflection, resolution time, and mature the ITSM platform. - **Lifecycle Management**: Direct the strategy for hardware and software procurement and asset disposal to optimize costs and security. - **Leadership & Vendor Management**: Lead internal teams and manage external service providers, ensuring consistent performance, budget accountability, and continuous process improvement. - **Product-Led IT**: Manage internal toolsets as a product portfolio. Iterate on features, gather user feedback, and manage a roadmap that prioritizes ease-of-use and frictionless integration. - **IT Security & Compliance Partnership**: Partner with the Information Security team to enforce endpoint security standards, device compliance, and data loss prevention (DLP) controls. Ensure tools align with regulatory requirements and support IAM integrations. - **Culture & Development**: Champion Samsara’s cultural principles and lead an inclusive, high-performing team.