Technical Support Engineer

Responsibilities: - Support multiple technical escalations, resolve with focus on time to resolution and quality of work. - Attend customer field issues meetings with FSO, collaborate with BU engineers. - Recommend best practices to improve products, processes, or services. - Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc. - Provide on-site coaching to FSO. - Provide Alpha and Beta Site support. - Support NPI development early in the product life cycle, and at key customer sites. - Support BU DFx (Design for Service / Install) projects. - Create, or collaborate in creation of, innovative advanced trouble shooting tools. Business Expertise: - Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market. Leadership: - Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements. Problem Solving: - Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data. Impact: - Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies. Interpersonal Skills: - Explains difficult or sensitive information; works to build consensus. Manage difficult situations in stressful environments. Qualifications: - Education: Bachelor's degree or equivalent in technical field. - Skills: Ability to work independently and as part of a team; Strong organizational and time management skills; Excellent interpersonal and communication skills; Ability to handle stressful situations and effectively manage difficult problems; Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK. - Certifications: Enlight / UVision certification preferred. - Languages: English (written and verbal). - Years of Experience: +3 years of experience with Applied Materials products or similar. - Work Experience: Minimum +3 years of semiconductor fab experience.