Senior ServiceNow Developer
Job Summary
The Senior ServiceNow Developer will support the CMS organization by managing the configuration, development, and maintenance of ServiceNow implementations. This role focuses on delivering digital transformation solutions, including request fulfillment, automated workflows, and integration with various ITIL modules. The position requires a combination of technical expertise in web technologies and a strong commitment to enhancing the end-user experience within an Agile Scrum environment.
Responsibilities
- Develop and configure ServiceNow custom workflows
- Integrate ServiceNow with 3rd party applications
- Maintain CMDB and ITOM modules
- Provide technical support and troubleshoot issues
- Collaborate in an Agile Scrum environment
Required Skills
- ServiceNow Application Development
- JavaScript/GLIDE
- REST/SOAP API Integration
- ITIL Process Knowledge
- HTML5, CSS, AngularJS
Job Details
### Core Responsibilities
- Develop custom workflows utilizing modern web technologies.
- Configure out of the box workflows and create/maintain custom workflows.
- Integrate ServiceNow applications with 3rd party partners.
- Rapidly prototype new solutions.
- Design and develop solutions that leverage ServiceNow modules like ITSM, Discovery, CMDB, Knowledge, and ITOM using configuration and custom JavaScript.
- Troubleshoot and resolve problems.
- Orchestrate and automate tasks.
- Design and build ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
- Collaborate on ongoing projects in both new and enhancements development between engineers, developers, analyst, and other team members.
- Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development.
- Work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support.
- Review and apply additional UI/UX requirements and align into ServiceNow development.
- Develop user-friendly catalog items with experience writing orchestration workflows such as Content Management, Web Services.
- Utilize programming methodologies and adhere to coding standards while contributing to technical code documentation.
- Support data migration as needed.
- Design and implement solutions following established Configuration Management policies and standards.
- Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity.
### Qualifications
- Bachelor's Degree with 8-12 years of relevant experience or Master's with 6-10 years of prior relevant experience (or equivalent work experience).
- At least 6 years of experience with the design, development, and support of technology infrastructure.
- ServiceNow Certified Application Developer certification.
- At least 4 years of ServiceNow development experience.
- Experience with ServiceNow upgrades.
- Proficiency in JavaScript/GLIDE, HTML5, Ajax, CSS, AngularJS, Bootstrap, and jQuery.
- Experience integrating ServiceNow with external systems through SOAP or REST web services.
- Experience using Workflow Editor to configure workflows.
- Knowledge of ITIL v3 Foundations preferred.
- Ability to multitask across multiple projects in a fast-paced environment.
- Must have lived in the United States at least three (3) out of the last five (5) years.
- Must be able to obtain and maintain a public trust clearance.