Strategy & Operations Associate

Maven is looking for a Senior Strategy & Operations Associate who will serve as a key problem-solver and builder on our Consumer operations team. This role sits at the intersection of operations strategy and hands-on execution — owning projects end-to-end, using data to find the root cause of complex issues, and building scalable processes in a fast-moving environment. You will report to the Director of Operations, New Ventures and work closely with cross-functional partners in Product, Clinical, Data, Workforce Planning, and Member Operations to improve the way Maven delivers care to its members. As a Senior Strategy & Operations Associate at Maven, you will: - Independently own cross-functional operational projects from problem definition through solution design, execution, and results measurement - Drive operational readiness for new Consumer product and service line launches — partnering cross-functionally to define workflows, build support infrastructure, and execute an effective MVP while designing for scalability from the start - Dig into operational and member experience data to identify patterns, surface root causes, and translate findings into clear, actionable recommendations for leadership and cross-functional partners - Design, build, and iterate on internal processes, workflows, and tooling that improve efficiency, quality, and consistency for the Consumer Support and Consumer Provider team - Partner with Product teams to represent the voice of operations: flagging member pain points, defining requirements, and supporting launches of new features or programs - Develop and maintain reporting infrastructure that tracks operational health, identifies trends, and enables data-driven decision-making across the team We're looking for you to bring: - 2–5 years of experience in operations, strategy & ops, consulting, or a related analytical role - Experience at a startup or high-growth tech company; healthcare or consumer product experience a plus but not required - Strong analytical instincts: you're comfortable digging into large datasets, building models in Excel or Google Sheets, and have experience with SQL or BI tools (Looker, Tableau, etc.) - A track record of running projects end-to-end — you set the timeline, manage stakeholders, resolve blockers, and drive to completion - Comfort operating in ambiguity: you can get started with an incomplete picture, make smart assumptions, and adjust as you learn more - A builder's mentality — you see a broken process and your first instinct is to fix it, not just document it - Clear, concise communication skills; you can distill complex problems into crisp summaries for both operational and executive audiences - High ownership and low ego — you take the work seriously, act with urgency, and are just as willing to do the unglamorous execution work as the strategic thinking - Comfort and fluency with AI tools to improve operational workflows and create automation and efficiency