Senior Solutions Engineer
Job Summary
As a Senior Solutions Engineer for Zoom Phone, you will serve as a technical advisor to help large organizations transform their telephony and collaboration experiences. You will design complex solutions, influence product roadmaps, and collaborate across internal teams to ensure performance. This role is ideal for a candidate looking to drive customer success in a dynamic, growth-oriented environment.
Responsibilities
- Design and implement enterprise telephony strategies
- Collaborate with internal product and engineering teams
- Diagnose and troubleshoot complex network configurations
- Deliver UCaaS and CCaaS technical demonstrations
- Provide technical documentation and team mentorship
Required Skills
- 7+ years in technical pre-sales or engineering
- Expertise in SIP, RTP, QoS, and PBX architectures
- Proficiency in LAN/WAN, firewalls, and TCP/IP
- Deep knowledge of UCaaS and CCaaS market
- Strong communication and analytical skills
Job Details
Responsibilities
- Translating business objectives into comprehensive telephony solution strategies for enterprise customers
- Partnering with Sales Engineers, UCaaS Advisors, and specialists to align technical recommendations with customer needs
- Collaborating with product, architecture, and quality teams to test and validate new telephony features before production release
- Demonstrating advanced UCaaS and CCaaS solutions to technical and executive audiences
- Diagnosing and troubleshooting complex telephony and network configurations during proof-of-concept phases
- Influencing product roadmaps by sharing customer use cases and market insights with Product Management teams
- Delivering targeted demonstrations showcasing telephony integrations, AI-powered features, and workflow automations
- Creating and maintaining technical documentation to support solution delivery and sales enablement
- Mentoring team members on advanced telephony concepts and best practices
What We're Looking For
- Bringing 7+ years of experience in technical pre-sales or customer-facing engineering roles
- Demonstrating expert-level understanding of telephony technologies, including SIP, RTP, QoS, COS, codecs, and PBX architectures
- Applying strong knowledge of enterprise networking fundamentals: routing, switching, LAN/WAN, firewalls, TCP/IP (IPv4), DNS, and SBCs
- Understanding UCaaS and CCaaS market landscape, including competitors like Microsoft, Cisco, RingCentral, Amazon, and 8x8
- Collaborating effectively across departments-product management, QA, architecture, and customer success
- Communicating complex technical concepts in clear, business-relevant terms
- Holding certifications such as MCSE, CCIE, or equivalent networking and telecommunication credentials (preferred)
- Thriving in dynamic, growth-oriented environments with a self-motivated and analytical approach