Senior Learning Specialist
Job Summary
The Senior Learning Specialist will design and facilitate training content to foster a highly skilled workforce. You will be responsible for creating instructor-led and eLearning materials while ensuring high-quality training standards that align with business outcomes. This role reports to the Associate Operations Manager and focuses on both content creation and course facilitation.
Responsibilities
- Develop instructor-led and eLearning content
- Facilitate training sessions for diverse audiences
- Collaborate with subject matter experts
- Audit and optimize training materials for effectiveness
Required Skills
- 2+ years training development experience
- eLearning design proficiency
- Adult learning theory application
- Cross-functional collaboration skills
Job Details
### Responsibilities
- Create and develop both instructor-led and eLearning content by authoring and LMS tools, applying adult learning theory to maximize learner success.
- Facilitate instructor-led courses across multiple audiences, ensuring engagement from both in-person and remote learners.
- Collaborate with subject matter experts to source important content needed to design trainings.
- Audit and update training content, using subject matter experts and learning feedback to ensure accuracy and effectiveness.
- Identify opportunities to reduce waste in training content through consolation and standardization.
- Compliance with all applicable laws and regulations.
- Other duties as assigned.
### Qualifications
- 2+ years experience developing training in a production environment, including eLearning design.
- 2+ years experience working with teams in multiple locations within multiple disciplines.
- 2+ years working in a collaborative environment with a diverse set of people.
### Bonus points
- 2+ years experience facilitating or presenting in company meetings.
- PMP or Six Sigma Certified.
- Instructional Design Certification.
- Experience working in Health Insurance.
- Bachelor's degree.
- Experience facilitating or building training.
- Experience working in a call center support function.
- Experience working in a regulated industry.