Account Solution Engineer

### Role Overview The Account Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts across the Healthcare Payer vertical. As a dynamic blend of business consultant and technologist, you will help customers connect with their clients in new ways. You will guide deal strategy by providing deep insight into the technical and business buyers, acting as a trusted advisor who drives innovation and improves business performance. ### Key Responsibilities - **Business Problem Solving & Solutioning:** Take ambiguous and sophisticated business problems, define the opportunity set, and recommend practical next steps. Discover customer business needs, analyze requirements, and position the best Salesforce multi-product solutions. - **Architectural Guidance:** Convey a deep understanding of the customer's enterprise architecture. Evangelize the value proposition of the Salesforce Platform (Health Cloud, HeadlessCRM, Hyperforce, Data 360, Agentforce, MuleSoft, and Slack), while educating customers on customization and integration possibilities. - **AI & Data Strategy:** Develop technical Points of View (POVs) on the Context Architecture for AI (including RAG, grounding, and real-time data pipelines), Agentic AI Governance, and Hybrid Architecture. - **Connect Experiences:** Demonstrate through executive-level and business-level software demos and rapid prototyping how connected experiences come to life. Leverage agentic coding solutions (like Claude Code, Cursor, and more) to bring custom demos to life. - **Innovation & Consensus Management:** Bring focus to a client's decision-making process by evaluating solution options and driving consensus among C-level collaborators and IT stakeholders. - **Cross-Functional Orchestration:** Lead cross-functional solutions guides, align them to the opportunity strategy, and share best practices with the broader Solution Engineering community. ### Required Qualifications - B.S. in Computer Science, Software Engineering, MIS. - Minimum of 5 years of professional experience working in a collaborative team to solve technical problems. - Deep knowledge of enterprise software applications, relational databases, web technology, integration principles, and process orchestration. - Experience with machine learning concepts (predictive and generative AI), including GenAI usage and ability to evaluate emerging AI/Data technologies. - Exceptional executive presence with solid oral, written, presentation, and interpersonal skills. - Willingness and ability to travel based on territory alignment. ### Preferred Qualifications - Industry experience in Healthcare Payers (regulatory requirements, HIPAA, core industry concepts like quoting, care management, utilization management, member experience, etc.). - Experience working with agentic code solutions (Claude Code, Cursor, Codex, Agentforce Vibes, etc). - Salesforce Certifications (e.g., Health Cloud) or previous experience as a solution/sales engineer for a CRM company.