Business Analysis Advisor
Job Summary
The Business Analysis Advisor for I-Hub Support manages complex requests including enrollments, security settings, and special projects within the Institutional Asset Management Digital team. This role involves identifying workflow risks, providing senior-level consulting, and partnering with cross-functional teams to deliver exceptional client service. The position requires strong analytical skills, process documentation capabilities, and the ability to mentor other associates.
Responsibilities
- Manage complex I-Hub requests and security settings
- Identify and mitigate operational risk and workflow gaps
- Partner with cross-functional teams for client service
- Mentor and coach junior business analysis associates
- Lead project management processes and reporting
Required Skills
- Business Analysis & Process Modeling
- Digital Platform Support (I-Hub, Siebel, etc.)
- Risk Management & Data Analytics
- Project Management & Requirement Traceability
- Effective Communication & Consulting
Job Details
### Position Overview
As a Business Analysis Advisor within PNC's Institutional Asset Management organization, you will be based remotely in Pennsylvania or Ohio. Other locations within the PNC footprint will also be considered.
The Business Analysis Advisor for I-Hub Support is on the Institutional Asset Management (IAM) Digital team. In this role you will:
- Handle complex I Hub requests (enrollments, exceptions, demos, access/security settings, content changes, and special projects)
- Provide support and identify risk, control, and workflow gaps
- Partner with colleagues from IAM, AMG Operations, Private Bank, IAM Digital, and related operations/support teams to provide exceptional client service
### Job Description
- Directs the research, discovery, collection and interpretation of business requirements.
- Participates in the development and review of complex processes and procedures, workflow analytics and reporting.
- Provides senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.
- Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams.
- Independently mentors, leads, and coaches other associates to affect knowledge transfer.
- Oversees the development and maintenance of all applicable policy and procedure documentation.
- Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders.
- Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment.
- Drives the development, analysis and distribution of complex reporting.
### Requirements & Qualifications
- Enterprise digital platform(s) support in a regulated financial services environment (preferred: I-Hub, I-Hub Admin, I-Link, PayWeb, Siebel, AMtrust, ServiceNow)
- Strong business analysis, problem solving, and process documentation skills.
- Demonstrated ability to effectively engage with internal and external users across varying levels of system knowledge.
- Collaborative team mentality with ability to multitask and shift/rebalance workload efficiently.
- Familiarity with access controls, approvals, and operational risk concepts.
- University/college degree with 3+ years of relevant industry experience (or comparable combination of education and experience).