Senior Staff PM, AI

About The Role The member experience is how Maven's decade of clinical depth shows up for the people we serve. The homepage they land on, the AI that answers their questions, the community that makes them feel less alone. It's what turns an eligible member into an engaged one, and an engaged member into someone who stays. We're hiring a Senior Staff PM to make the experience dramatically better: more intuitive, more personal, more useful. You will work closely with Clinical Product and the AI Platform team to make sure the experience serves members effectively across every program. You report directly to the SVP of Product. What You’ll Do: - Own the core member experience surfaces: homepage, conversational AI, and community - Build and run a high-velocity experimentation engine: form hypotheses, ship tests, read results honestly, and compound learnings week over week - Define the metrics that matter, instrument them, and use them to drive decisions from first visit through activation and retention - Bring a strong point of view on how AI changes what we build for members and how fast we build it, and put it to work in your own workflow - Go deep on engagement data: where members activate, where they drop off, and where the experience is or isn't working - Build close partnerships with Clinical Product and AI Platform What we are looking for - 10+ years in product with direct experience building consumer-facing products - Experience with conversational AI, homepage, and community surfaces - Strong consumer instincts: you know what makes an experience feel trustworthy, useful, and worth returning to - A track record of shipping: you move from ambiguity to a live experiment fast and would rather learn from production than perfect a doc - Deep fluency with data: you define your own metrics, design experiments that produce clean reads, and change your mind when the results tell you to - Structured thinking under pressure: you break messy problems into parts, prioritize ruthlessly, and explain the why behind every tradeoff - Enough technical depth to go deep with engineers on tradeoffs and know what's cheap, what's expensive, and what's worth it - Hands-on fluency with AI tools as part of how you work today, and a point of view on where AI meaningfully changes the member healthcare experience - Customer obsession backed by evidence: you talk to members, watch sessions, and design from real behavior, not assumptions Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting