Services Specialist

Job Description Summary The purpose of this role is to perform the Turnkey installation/termination of all electrical conduit, SS tubing, power/communication cabling and hardware from customer XFMR cabinet to the GE Monitoring and Diagnostic products. Will require delivering quality onsite and remote service support to customers questions or concerns. Job Description Roles and Responsibilities - Perform installation and service work on state-of-the-art transformer monitoring equipment - Manage installation projects, coordinating with various customer contacts and internal GE Sales and Service teams - Perform troubleshooting and fault finding to Printed Circuit Board (PCB) level - Liaise effectively with customers in job planning, execution, follow-up, and sales support, and internally with various teams to ensure process excellence - EHS Environmental, Health & Safety (EHS) Leadership, conduct field work in compliance with applicable regulations and ensure accurate employee safety practices - Act as a primary technical resource for on-site work and lead in resolving engineering and product issues. Providing technical direction to skilled labor while performing work on customer sites and equipment to assure the executed work reflects the quality standards and attention to detail that maintains a professional image both customer and GE Vernova - Provide installation and service direction on-site and remotely, including repairs, replacements, and rebuilds, for a range of equipment vintages, sizes, and application types - Provide both external and internal timely, accurate, professional reports - Provide, audit, and implement quality control requirements for on-site repair and upgrades in compliance with Engineering and Product Department standards Required Qualifications - Bachelor's degree from an accredited university or college (or a high school diploma / GED with 5 years of experience in Field Services and Maintenance.) Desired Characteristics - Minimum of 2 years of advanced experience in the Services & On-Site Services. - Strong oral and written communication skills. - Demonstrated ability to analyze and resolve problems. - Ability to document, plan, market, and execute programs. - Established project management skills.