Bilingual Claims Representative

Description du poste The Associate II is responsible for obtaining first notice of loss reports for non-complex auto and property claims through an Express Claim Center. The individual handles customer questions on process, policies, and next steps, and updates claim information. Key Responsibilities - May schedule inspections, send out mitigation vendors or contractors to customer property or set up housing arrangements as needed - Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards - Receives, screens, and routes incoming telephone calls and other electronic correspondence - Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers - Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed - Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.) - Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing Education High School Diploma or GED Required Skills - At least 1 year of customer service experience - Competency in oral and written communication, preferable multilingual. This role is looking for a candidate that is bilingual in English and French. - Skilled in providing exceptional customer service - Able to work under pressure and high volumes completing tasks efficiently