Field Service Engineer II
Job Summary
As a Field Service Engineer, you serve as the direct liaison with customers to install, maintain, and upgrade high-tech equipment. You will perform preventative and corrective maintenance on complex systems using digital analytics for troubleshooting. The role requires close collaboration with senior engineers to ensure smooth operations and exceptional technical service.
Responsibilities
- Install, maintain, and upgrade equipment
- Perform preventative and corrective maintenance
- Troubleshoot using digital analytics
- Coordinate with customers
Required Skills
- Technical diagnostic skills
- Mechanical and electrical aptitude
- Schematic interpretation
- Customer service communication
Job Details
Role Responsibilities:
- Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment.
- Use digital analytics for troubleshooting and apply basic diagnostic techniques to address technical issues.
- Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
- Coordinate and communicate directly with customers.
- Fulfill additional duties as assigned.
Minimum Qualifications:
- Completion of an Associate degree, military technical training, field service experience, or trade certification.
- 1-2 years of work experience in customer/field service support or a related technical field.
- Ability to read and interpret electrical and mechanical schematics.
- Experience diagnosing and resolving basic technical challenges.
- Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
- Familiarity with hand tools, including digital multimeters.
- Effective written and verbal communication skills.
- Basic knowledge of Microsoft Excel, Word, and PowerPoint.
- Possession of a valid driver's license and the ability to obtain a passport.
- Ability to meet all on-site requirements, including safety and environmental guidelines.
Preferred Qualifications:
- 2-4 years of work experience in customer/field service support or a related technical field.
Physical Requirements:
- Requires walking, standing, working in tight spaces, bending, squatting, twisting, kneeling, reaching, and climbing.
- Ability to work at height, lift up to 35 lbs., distinguish between colors, and work with electricity.
- Ability to work in environments with noise and use necessary Personal Protective Equipment (coveralls, respirators, safety glasses, etc.) in clean room settings.