Senior ServiceNow Developer
Job Summary
The Senior ServiceNow Developer will perform configuration, development, support, and maintenance of ServiceNow implementations for CMS programs. You will work with stakeholders to deliver digital transformation solutions, automate workflows, and integrate various IT modules. This role requires extensive experience in ServiceNow development, web technologies, and Agile methodology within a mission-critical environment.
Responsibilities
- Develop and maintain custom ServiceNow workflows
- Integrate ServiceNow with 3rd party platforms
- Design solutions for ITSM, ITOM, and CMDB
- Collaborate in an Agile Scrum environment
- Ensure data quality and integrity for CMDB
Required Skills
- ServiceNow Certified Application Developer
- JavaScript, Ajax, HTML5, CSS
- REST/SOAP API integration
- Agile/Scrum experience
- ITIL knowledge
Job Details
Primary Responsibilities:
- Develop custom workflows utilizing modern web technologies.
- Configure out of the box workflows and create/maintain custom workflows.
- Integrate ServiceNow applications with 3rd party partners.
- Rapidly prototype new solutions.
- Design and develop solutions that leverage ServiceNow modules like ITSM, Discovery, CMDB, Knowledge, and ITOM using configuration and custom JavaScript.
- Troubleshoot and resolve problems.
- Orchestrate and automate tasks.
- Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
- Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members.
- Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development.
- Work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support.
- Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.
- Developing user friendly catalog items with experience writing orchestration workflows such as Content Management, Web Services
- Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
- Support data migration as needed.
- Design and implement solutions following established Configuration Management policies and standards.
- Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
Basic Qualifications:
- Bachelor's Degree with 8 - 12 years of relevant experience or master's with 6-10 years of prior relevant experience.
- At least 6 years of experience with the design, development, and support of technology infrastructure.
- ServiceNow Certified Application Developer.
- At least 4 years of ServiceNow development.
- Experience with ServiceNow upgrades.
- Experience with JavaScript/GLIDE, HTML5.
- Strong analytical, problem-solving, and decision-making capabilities.
- Experience integrating ServiceNow with external systems through SOAP or REST web services.
- Experience using Workflow Editor to configure workflows.
- ServiceNow Certified Application Developer and/or ServiceNow Certified System Administrator.
- ITIL v3 Foundations Certification a plus.
- Experience with JavaScript, Ajax, CSS, HTML.
- Experience with AngularJS, Bootstrap, jQuery.
- Ability to be a self-starter, pay strict attention to detail, and multitask across multiple projects.
- Experience or familiarity with Agile development and testing methodology.
- Must have lived in the United States at least three (3) out of the last five (5) years.
- Must be able to obtain and maintain a public trust clearance.