Senior Director Provider Experience
Job Summary
The Senior Director of Provider Experience is a strategic role responsible for understanding the provider landscape and executing cross-functional initiatives. This leader will drive the provider experience strategy by partnering with internal stakeholders to deliver impactful, data-driven outcomes. The position requires a highly analytical and experienced professional capable of managing large-scale strategic projects within the healthcare sector.
Responsibilities
- Develop provider experience frameworks and metrics
- Define and shape provider experience strategy
- Lead high-visibility strategic projects
- Manage and develop high-impact teams
- Drive organizational change through cross-functional collaboration
Required Skills
- 15+ years of healthcare consulting/strategic experience
- Executive-level influence and collaboration
- Strategic planning at the company level
- Data-driven root cause analysis
- Healthcare market and regulatory knowledge
Job Details
Responsibilities:
- Develop deep framework and measures for understanding the experience of Oscar's providers and the impact experience has on Oscar's network.
- Be the voice of and advocate for the provider experience internally and externally.
- Define and shape the Oscar Provider Experience strategy.
- Collaborate with leaders across Oscar to identify and analyze strategic opportunities to define the roadmap driving Oscar's Provider Experience.
- Lead the execution of multiple simultaneous, high-visibility strategic projects, and partner with cross-functional leaders to operationalize recommendations.
- Foster relationships with SMEs and functional leaders across Oscar to understand problems impacting providers and drive alignment around the broader strategic vision.
- Effectively communicate goals and findings and drive organizational change management.
- Maintain deep healthcare market and provider experience industry knowledge, keeping a pulse on vendor innovation, regulatory changes, and competitor models.
- Leverage data to drive insights, root cause analysis and ROI assessments.
- Recruit, lead and develop a strong team dedicated to delivering high impact outcomes.
- Compliance with all applicable laws and regulations.
- Other duties as assigned.
Requirements:
- A bachelor's degree or commensurate 4 years of experience.
- 15+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry.
- 7+ years experience collaborating and influencing at the executive level.
- 5+ years experience defining and deploying strategies for organizations at the company level.
Bonus points:
- Master's degree from top-tier program in business, health administration, or related field.