Senior Solutions Engineer

Responsibilities: - Partner with account teams and channel partners with Fortune 500 customer accounts, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory. - Participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be. - Probe for and identify additional opportunities for cross-product/solution expansion. - Investigate, discover, and assess client pain points. - Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working. - Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams. - Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio. - Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision. - Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together. - Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management. - Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress. Required Qualifications: - 5+ years of experience interacting with enterprise customers in a pre-sales capacity. - Excellent communication and strong presentation skills to multi-level audiences. - Unmatched agility to execute tasks effectively. - Creative problem solver capable of interpreting complex business problems into viable solutions. - Comfortable operating in both business and technical contexts, ranging from executive discussions to deep-dive technical talks. - Customer-centric mindset with a proven track record in building executive relationships.