Professional Services Program Manager

### Role Overview As a Professional Services Program Manager at GitLab, you will lead the delivery of complex, multi-workstream services engagements for some of our largest and most strategic customers. You will help customers turn transformation goals into clear execution plans by bringing structure, visibility, and accountability across interconnected projects. You will guide programs from planning through delivery while building trusted relationships across executive, technical, and delivery teams. ### What you'll do - Lead delivery of multi-workstream professional services engagements, maintaining a consistent focus on measurable customer outcomes. - Build strong relationships with customer stakeholders, including executive leaders, project managers, engineering, and security teams. - Develop and apply a delivery methodology that uses agile and project management best practices. - Create and communicate program roadmaps, dependencies, milestones, and deliverables across connected projects. - Manage stakeholder expectations, approve major milestones, and proactively mitigate risks that could impact delivery timelines or scope. - Define program strategy, including business justification, resource allocation, and success criteria. - Establish core program structures such as RACI charts, work breakdown structures, and escalation paths. - Develop and maintain revenue forecasts for assigned programs, partnering with Engagement Managers to track performance. - Lead change management activities to ensure customers are prepared to sustain the outcomes delivered. ### What you'll bring - Experience leading complex programs with multiple interdependent projects in a billable professional services or consultancy environment. - Strong skills in program planning, forecasting, reporting, and communicating metrics to stakeholders. - Ability to organize, monitor, and manage long-term project budgets, schedules, and dependencies. - Proven ability to build collaborative relationships with customers and partner effectively with cross-functional teams. - Working knowledge of agile and other project management approaches. - Domain familiarity with one or more of the following: data migrations, software implementations, IT application modernization, or end-user training. - A continuous improvement mindset with a track record of identifying inefficiencies and proposing process improvements. - Top Secret Security Clearance is a plus. - PMI Certification or similar industry certifications are a plus.