Senior Operations Manager
Job Summary
The Senior Operations Manager within the Vendor Finance organization is responsible for defining and executing operational strategies and managing cross-functional teams. This role requires at least three years of experience in remarketing off-lease equipment, specifically in construction, material handling, or transportation sectors. The position oversees risk management, business resiliency, and the coaching and development of operational staff.
Responsibilities
- Define and execute business unit operational strategies
- Manage and coach operations managers and staff
- Oversee risk mitigation and quality control frameworks
- Handle complex escalations and third-party relationships
- Drive strategic improvement and process optimization
Required Skills
- 5+ years industry-relevant experience
- 3+ years management experience
- Off-lease equipment remarketing expertise
- Operational risk and process management
- Strong leadership and communication skills
Job Details
Job Description
- Defines the overall strategy for their business functional unit within operations. Executes operating plan. Communicates strategy to operations team. Responsible for multiple functions across one or more sites. Manages managers, supervisors and/or individual contributors.
- Participates in industry forums.
- Manages and is responsible for achieving desired business results. Acts as a senior point of escalation and resolves exceptions on the most significant and complex issues, processes and products.
- Serves as a senior level representative for an operational group. Interacts with customers and/or third parties to drive business results in resolving escalated issues. Owns third party and/or senior level business partner relationships.
- Provides coaching and development to operations managers and supervisors. Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
- Provides consultation and advice to service partners and customers. Identifies and influences strategic improvement initiatives and serves as project sponsor.
- Reviews and approves standard operating procedures as appropriate. Drives policy improvements.
- Owns the control framework for unit(s) of responsibility. Establishes and monitors key risk indicators to ensure effective quality risk management. Manages and is accountable for risk mitigation and business resiliency strategies. Verifies work processes to ensure completeness, accuracy and conformance to established service levels, department controls, risk tolerance and applicable procedures.
Qualifications
- Experience: Minimum of three years of experience remarketing off-lease equipment, with a strong preference for expertise in construction, material handling, or transportation equipment.
- Education: Bachelor’s degree preferred, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required.
- Competencies: Decision Making and Critical Thinking, Effective Communications, Industry Knowledge, Internal Resource Coordination, Operational Functions, Operational Risk, Problem Solving, Process Management, Standard Operating Procedures.