Lead Field Engineer Drives
Job Summary
The Lead Field Service Engineer performs engineering tasks, ensuring the installation, service, and commissioning of drive and power systems. The role provides technical support for projects, including maintenance, emergency troubleshooting, and customer training. This position requires significant travel to customer sites, including shipyards and offshore vessels.
Responsibilities
- Install and commission drive and power systems
- Perform on-site troubleshooting and diagnostics
- Develop technical documentation and training
- Provide emergency and on-call technical support
- Execute project management at customer sites
Required Skills
- Electrical Engineering degree or equivalent experience
- Marine industry technical expertise
- Ability to travel 85% of the time
- Proficiency in MS Office
- Physical fitness for offshore/vessel work
Job Details
Essential Responsibilities:
- Perform installation and commissioning on drive systems, power systems, automation systems or dynamic positioning systems at customer site locations during ship construction.
- Perform troubleshooting activities at site locations during scheduled Port visits or at sea to diagnose problems, determine appropriate resolution, and implement corrective actions.
- Perform a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of our equipment.
- Develop documentation to execute work such as commissioning and maintenance procedures, as well as execute customer training.
- Execute on-site project management and technical leader duties to resolve customer issues and provide customer satisfaction.
- Identify sales opportunities for service agreements, spare parts, training, and upgrades.
- Provide on-call support in response to customer calls for service.
- Assist in the growth and direction of the North American business.
- Provide support to engineering teams working on customer upgrade projects.
- Complete timely service reports and other administrative requirements.
- Perform work on-board vessels within GE / Customer safety guidelines either in shipyards or offshore.
- Extended hours / overtime may be required during peak periods and emergency circumstances.
- Domestic or overseas travel to customer sites for extended periods of time.
Qualifications/Requirements:
- Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university. OR Associate's Degree or related discipline with a minimum 5 additional years of related industry experience. OR High School diploma or GED equivalency with a minimum of 8 years of related industry experience.
- Ability and willingness to travel 85% of the time on short notice.
Desired Characteristics:
- US Person with the ability to achieve security clearance for Department of Defense projects.
- Previous Marine Industry Experience.
- Must be physically fit to board vessels offshore; must be able to pass a Helicopter Underwater Egress Training (HUET) and offshore survival course.
- Background in a customer-facing position within a Service environment.
- Ability to execute complicated assignments requiring independent judgment and creative engineering skill.
- Strong computer proficiency (MS Office applications).
- Awareness of work environment hazards including wet/humid conditions, moving mechanical parts, extreme temperatures, and noise levels (PPE required).