Lead Field Engineer Drives
Job Summary
The Lead Field Service Engineer performs engineering tasks to ensure proper installation, service, and commissioning of energy conversion and storage products. The role involves providing technical support, maintenance, and emergency troubleshooting at various customer sites, including shipyards and offshore locations. Candidates will manage on-site projects and act as a technical lead to ensure system integrity and customer satisfaction.
Responsibilities
- Install and commission drive and power systems
- Perform on-site troubleshooting and diagnostic maintenance
- Manage on-site projects and provide technical leadership
- Develop technical documentation and customer training
- Support sales growth through service and upgrade identification
Required Skills
- Electrical Engineering or equivalent field experience
- Marine Industry knowledge
- Advanced troubleshooting and analytical skills
- Project management capability
- Ability to travel extensively (85%)
Job Details
Essential Responsibilities:
- Perform installation and commissioning on drive systems, power systems, automation systems or dynamic positioning systems at customer site locations during ship construction.
- Performs troubleshooting activities at site locations during scheduled Port visits or at sea to diagnose problems, determine appropriate resolution, and implements corrective actions.
- Performs a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of our equipment.
- Develop documentation to execute work such as commissioning and maintenance procedures, as well as execute customer training.
- Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction.
- Identify sales opportunities for service agreements, spare parts, training, and upgrades.
- Provide on call support in response to customer calls for service.
- Assist in the growth and direction of the North American business.
- Provide support to engineering teams working on customer upgrade projects.
- Complete timely service reports and other administrative requirements.
- Perform work on-board vessels within Customer safety guidelines either in shipyards or offshore.
- Extended hours / overtime maybe required during peak periods and emergency circumstances.
- Domestic or overseas travel to customer sites for extended periods of time.
Qualifications/Requirements:
- Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university; OR Associate's Degree with minimum 5 additional years of related industry experience; OR High School diploma or GED equivalency with minimum 8 years of related industry experience.
- Ability and willingness to travel 85% of the time on short notice.
- Ability to achieve security clearance for Department of Defense projects (US Person).
- Previous Marine Industry Experience.
- Must be physically fit to board vessels offshore; ability to pass a Helicopter Underwater Egress Training (HUET) and offshore survival course.
- Background in a customer facing position within a Service environment.
- Strong computer proficiency and technical aptitude with the ability to utilize MS Office applications.