Mid-level ServiceNow System Engineer
Job Summary
The Health and Services Operation of Leidos is seeking a Mid-level ServiceNow System Engineer to support client operations in Bethesda, MD. The role focuses on planning, designing, and implementing the transition of organizational processes from legacy tools to the cloud-based ServiceNow platform. Key responsibilities include hands-on platform development, maintaining system integrations, and providing technical leadership for SDLC and security support.
Responsibilities
- Plan and transition organizational processes to ServiceNow
- Develop and implement hybrid cloud/on-premise solutions
- Hands-on platform development and administration
- Create documentation and conduct staff training
Required Skills
- 5+ years System Engineering experience
- 3+ years ServiceNow administration
- ServiceNow SPM and Platform API expertise
- Federal/Public sector project experience
- US Public Trust clearance eligibility
Job Details
PRIMARY RESPONSIBILITIES
- Plan, design, and pilot transitioning existing solutions supporting SDLC, security, and operational processes from the current toolset to the cloud-based ServiceNow platform.
- Establish technical foundation, design, and reference implementations for developing hybrid solutions utilizing cloud-based and on-premises tools and components.
- Perform hands-on development and coordinate rollout of new and updated solutions, processes, and capabilities, including preparing documentation and conducting staff training.
- Evaluate newly available vendor offerings to identify, pilot, and implement additional capabilities benefiting organizational goals.
QUALIFICATIONS
- Bachelor's degree or higher in System Engineering, Computer Science, Information Systems, or related fields.
- Minimum 5 years of experience in System Engineering or related fields.
- Minimum 3 years of experience with ServiceNow setup and administration.
- Minimum 1 year of hands-on experience with ServiceNow SPM and the platform API.
- Technical knowledge and soft skills to design and support solutions for Federal or public sector organizations.
- Proven hands-on experience developing solutions using platform-native capabilities and custom development.
- Experience implementing hybrid solutions using cloud-based ServiceNow platform and on-premise data stores using ServiceNow API.
- Knowledge of project management and configuration management principles for large-scale software development.
- Demonstrated ability to operate within engineering or configuration management teams supporting 10+ divisions.
- US Citizen or Green Card holder with the ability to obtain HHS Public Trust clearance; must have lived in the US for the last 3 consecutive years.
PREFERRED QUALIFICATIONS
- Understanding of fundamental principles, capabilities, and risks of AI-based services and tools.
- Prior experience extending existing solutions or developing new solutions using AI capabilities.