Lead Field Service Engineer
Job Summary
The Field Service Engineer performs engineering tasks including installation, service, and commissioning of drive and power systems. They provide technical support, troubleshooting, and emergency maintenance for customer sites and vessels. The role requires significant travel and on-site project management to ensure equipment integrity and customer satisfaction.
Responsibilities
- Perform installation and commissioning of drive/power systems
- Conduct on-site troubleshooting and diagnostics
- Execute project management and technical leadership
- Develop maintenance procedures and provide customer training
- Prepare service reports and administrative documentation
Required Skills
- Electrical Engineering expertise
- Troubleshooting and diagnostic skills
- Project management and technical leadership
- High physical fitness for offshore work
- Proficiency in MS Office
Job Details
Essential Responsibilities:
- Perform installation and commissioning on drive systems and power systems at customer site locations.
- Perform troubleshooting activities at site locations during scheduled port visits or at sea to diagnose problems, determine appropriate resolution, and implement corrective actions.
- Perform a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of equipment.
- Develop documentation to execute work such as commissioning and maintenance procedures and execute customer training.
- Execute on-site project management and technical leader duties to resolve customer issues.
- Identify sales opportunities for service agreements, spare parts, training, and upgrades.
- Provide on-call support in response to customer calls for service.
- Assist in the growth and direction of the North American business.
- Provide support to engineering teams working on customer upgrade projects.
- Complete timely service reports and other administrative requirements.
- Perform work on-board vessels within safety guidelines either in shipyards or offshore.
Qualifications/Requirements:
- Bachelor's Degree in Electrical Engineering or related discipline; or Associate's Degree with 5+ years of experience; or High School diploma/GED with 8+ years of experience.
- US Person with the ability to achieve security clearance for Department of Defense projects.
- Ability and willingness to travel 85% of the time on short notice.
- Must be physically fit to board vessels offshore.
- Must be able to pass a Helicopter Underwater Egress Training (HUET) and offshore survival course.
Desired Characteristics:
- Background in a customer-facing position within a Service environment.
- Ability to execute increasingly complicated assignments requiring independent judgment.
- Strong computer proficiency and technical aptitude with MS Office applications.
Work Environment:
- On-site locations are of a construction type setting.
- Exposure to wet/humid conditions, moving mechanical parts, extreme temperatures, and electrical risks.
- Noise level on-site or on-board ships can be excessive; PPE required.