Senior Customer Success Engineer

### Responsibilities - Engage with customers as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance. - Partner with Customer Success Managers to support deep implementation of GitLab use cases, including source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning. - Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model. - Provide technical and architectural guidance that helps customers adopt GitLab capabilities and align technical decisions with business outcomes. - Align with Account Executives and Renewals Managers to share subject matter expertise that supports customer business objectives. - Develop and deliver workshops, demos, and reusable enablement content. - Build and maintain specialty competency in technologies aligned to GitLab's market focus. - Contribute to customer-facing learning resources, including documentation and video content. ### Requirements - Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning). - Proficiency with DevSecOps tools or adjacent highly technical tooling. - Technical background in software development or systems engineering, with comfort discussing architecture, workflows, and implementation tradeoffs. - Ability to communicate complex technical and organizational topics clearly in writing and live settings. - Experience operating as a trusted technical advisor to stakeholders in a post-sales environment. - Strong time management and prioritization skills to handle multiple customer engagements. - Continuous learning mindset regarding training, certification, and documentation.