Field Service Engineer Drives
Job Summary
The Field Service Engineer will perform troubleshooting, installation, and commissioning of GE Drives and EMS systems at customer sites. This role involves executing technical tasks, providing customer training, and maintaining equipment reliability. Candidates are expected to manage on-site projects and provide on-call support while maintaining high standards of safety and technical integrity.
Responsibilities
- Troubleshoot, install, and commission GE Drives and EMS systems
- Develop technical documentation and maintenance procedures
- Provide on-site project management and customer training
- Promote maintenance services and identify upgrade opportunities
- Provide on-call technical support and timely service reporting
Required Skills
- Bachelor's degree in Electrical Engineering or related field
- 3+ years of field service or commissioning experience
- Technical knowledge of GE Power Conversion systems
- Ability to travel 85% of the time
- Strong communication and MS Office proficiency
Job Details
Roles and Responsibilities:
- Perform troubleshooting activities at customer site locations to diagnose problems, determine appropriate resolution, and implements corrective actions
- Develop requisite documentation to execute work e.g. commissioning procedures, maintenance procedures daily logs etc.
- Perform installation and commissioning activities at customer site locations of GE Drives and EMS Systems
- Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction
- Under the direction of a senior engineer performs a wide range of technical tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems
- Develop presentations and provides training and instruction to customers on drive operations
- Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE's, repair services, sales, and product engineering teams
- Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity
- Coordinate maintenance activities for the customer and planning for inspections
- Provide support to engineering teams working on customer CMU's projects
- Identify new opportunities & development of effective offerings to improve in-service equipment reliability / availability
- Promote sales of maintenance services
- Provide on call support in response to customer calls for service
- Ensure appropriate response and service is provided to customer
- Complete timely service reports and other administrative requirements
- Support business growth opportunities and marketing campaigns
Qualifications/Requirements:
- Bachelor's Degree
- Minimum 3 years of field service and/or commissioning experience
- Must live in the USA
- Ability and willingness to travel 85% of the time on short notice
- Perform work on-board vessels within safety guidelines either in shipyards or offshore
- Extended hours / overtime maybe required during peak periods and emergency circumstances
- Strong verbal, written, and interpersonal communication skills
- Minimum of 3 years of experience with GE Drive systems (with 2 years practicable working knowledge of GE Power Conversion drive systems)
- Experience working with LV/MV Drives (ABB, Siemens, AB, Vacon, Schneider)