Program Executive Health Life

### Role Overview The Health & Life Sciences Program Executive (PE) is a senior, executive-facing individual contributor within the Delivery Account Management (DAM) function. The PE expertly leads large numbers of senior talent across complex customer engagements, including multi-workstream transformations and enterprise implementations. They own the end-to-end program P&L, lead the Salesforce project team, govern the budget, and serve as the primary executive-facing delivery contact. ### Core Responsibilities - **Program Strategy & Governance:** Define management approaches, governance models, and KPIs to align customer objectives with engagement outcomes. - **Accountability:** Serve as the executive-facing contact for communications up to the CxO level regarding performance, governance, and issue resolution. - **Delivery Leadership:** Lead, inspire, and uplift professional services team members, contributing to internal methodologies and service delivery artifacts. - **Financial Stewardship:** Manage program financials, including budget forecasting, revenue control, earned value analysis, and bid-versus-delivered margin. - **Risk Management:** Proactively anticipate and mitigate risks, taking decisive action to ensure desired outcomes are achieved. - **Strategic Pipeline:** Build and expand business relationships across Sales, Success, and Product teams to drive customer adoption and identify new value opportunities. ### Minimum Requirements - 12+ years of professional services or consulting delivery experience, with direct accountability for program financials, risk, and scope. - Demonstrated track record leading complex programs ($10M+) with measurable business impact. - 5+ years leading large, cross-functional delivery teams across multiple geographies. - Proven ability to lead steering committee and executive-level customer relationships. - Direct experience in program financial management (forecasting, revenue control, contingency). - Expertise in system development life cycles and operational readiness. - Demonstrated experience applying AI productivity tools or agentic workflows in a delivery context. ### Preferred Qualifications - Hands-on experience delivering Agentforce or equivalent AI platform implementations. - PMP, PgMP, or SAFe certification; Agile SCRUM Master certification. - 10+ years using or implementing core Salesforce products (Sales Cloud, Service Cloud). - Health & Life Sciences domain expertise regarding regulatory considerations and industry trends. - Experience operating in outcomes-based or fixed-fee delivery models.