M365 Cloud Administrator
Job Summary
The Cloud Administrator will support the ESA V program by managing and maintaining Microsoft 365 services for U.S. Government customers. The role focuses on workstation support, cloud environment optimization, and ensuring secure access for a mobile, zero-trust workforce. Key responsibilities include configuring M365 applications, troubleshooting incidents, and collaborating with cross-functional infrastructure teams.
Responsibilities
- Manage and maintain M365 services
- Configure and troubleshoot cloud applications
- Collaborate with infrastructure and security teams
- Provide incident support and weekly reporting
Required Skills
- Microsoft 365 administration
- Cloud environment support (Azure/AWS/Google)
- System log analysis and monitoring
- Strong documentation and communication
Job Details
Responsibilities:
• Manage and maintain Microsoft technologies and services.
• Configure, troubleshoot, and enhance M365 services and applications.
• Collaborate with cloud support team members to support end-users.
• Utilize Microsoft 365 tools to maximize productivity, collaboration, and data security.
• Complete incident tickets and service requests within SLA guidelines.
• Work with desktop support, infrastructure, networking, and security engineering teams to resolve environmental issues.
• Attend internal and customer-facing meetings.
• Provide weekly reporting of issues and projects.
• Support a mobile, zero-trust, and geographically diverse customer base.
Required Qualifications:
• BS degree in Computer Science, Systems Engineering, or related technical field (or equivalent experience).
• 0-2 years of relevant experience in a technical environment.
• Experience utilizing and supporting cloud environments (Microsoft, AWS, Google, etc.).
• Ability to monitor and analyze logs, alerts, and reports for effective troubleshooting.
• Ability to assist with endpoint patching and security compliance.
• Excellent communication skills for interfacing with executive-level and individual contributors.
• Strong documentation skills and self-management capabilities.
• Must be a U.S. Citizen and subject to a Government Public Trust security investigation.