Risk Quality Specialist

Job Description Our team is growing, and we are actively looking to hire a Risk Quality Specialist (Sales) to join our team! Reporting to the Manager, Risk Quality, you will be responsible for independently auditing new business transactions for new and tenured agents, to assess adherence to regulatory, risk, and quality standards. The role supports the identification of conduct risk, process gaps, and control weaknesses, and provides clear, actionable insights to leaders and front-line teams to strengthen performance, governance, and customer outcomes. The role will initially be assigned to provide auditing and coaching to new agents. Working closely with operational leaders, risk partners, and frontline teams, the Risk Quality Specialist promotes a culture of quality, accountability, and continuous improvement through objective audits, data-driven insights, and effective stakeholder collaboration. Role Designation: Remote (Ontario, Alberta, Nova Scotia, New Brunswick, Quebec) Accountabilities: - Conduct independent quality audits of new business transactions, support activities, and operational processes and apply standardized audit methodologies and evaluation criteria to ensure consistent, fair, and defensible assessments. - Assess compliance with internal policies, regulatory requirements, risk frameworks, and established quality standards. This includes the review of documentation and policy records to ensure completeness, accuracy, and adherence to procedural requirements. - Identify conduct risks and areas of non-compliance and escalate significant findings, emerging risks, and compliance concerns in accordance with established governance processes. - Provide clear, objective, and evidence-based feedback to front-line teams and leaders regarding audit outcomes. - Support coaching and development initiatives by identifying performance improvement opportunities, promoting understanding of quality expectations and compliance requirements. - Maintain accurate audit documentation to support traceability, governance, and reporting requirements. - Deliver actionable insights that support decision-making and continuous improvement initiatives and support the implementation of process improvements and quality enhancement initiatives. - Partner with operational teams, compliance, risk management, and business stakeholders to enhance quality and risk awareness. - Contribute to the development and refinement of audit tools, evaluation frameworks, and quality standards and participate in calibration sessions to ensure consistency and alignment across quality reviews. Qualifications: - Results & Execution: Demonstrated experience in quality assurance, auditing, compliance, or risk oversight within insurance operations, with the ability to deliver consistent, defensible audit outcomes. - Judgment & Integrity: Proven ability to independently audit new business policies and customer files using standardized criteria, exercising sound judgment, objectivity, and confidentiality. - Analytical Thinking: Strong analytical capability to identify trends, control gaps, and emerging risks, and translate findings into clear, actionable insights. - Coaching & Development: Experience delivering constructive, evidence-based feedback to agents and managers to support performance improvement, remediation, and risk mitigation. - Risk & Compliance Awareness: Solid understanding of regulated service or sales environments, including conduct risk and quality control expectations. - Collaboration & Influence: Effective stakeholder management skills, with the ability to partner across different stakeholders to drive alignment and action. - Attention to Detail: High level of accuracy, organization, and professionalism when managing audit documentation, findings, and reporting. - Technical Proficiency & Adaptability: Understanding of audit methodologies and quality assurance techniques with ability to interpret policies, procedures, and regulatory requirements. - Proficiency with data analysis and reporting tools (Excel/Power BI). Skills: Analytical Thinking, Business Requirements, Effective Coaching, Communication, Performance Feedback, Process Improvements, Sales Support, Strategic Collaborations