Senior Salesforce Solution Architect
Job Summary
The Senior Solution Architect leads complex enterprise customer engagements, serving as a hands-on advisor to drive strategic business value. This role requires deep expertise in Consumer Goods Cloud, Retail Execution, and Trade Promotion Management to deliver impactful Salesforce solutions. The position involves collaborating with cross-functional teams to define architecture, manage risks, and ensure project success through agile methodologies.
Responsibilities
- Serve as trusted advisor for enterprise clients
- Deploy emerging technologies to drive business value
- Manage project risks and client expectations
- Design complex Salesforce architecture landscapes
- Lead discovery sessions and business requirement gathering
Required Skills
- 10+ years enterprise project experience
- Expertise in Consumer Goods Cloud & Trade Promotion Management
- Strong Salesforce configuration/customization skills
- Proficiency in AI toolchains
- Agile and Waterfall methodology mastery
- Advanced communication and presentation skills
Job Details
Responsibilities:
- Serve as a trusted advisor to the client.
- Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
- Guiding agents to support delivery.
- Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization.
- Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
- Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward.
- Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform.
Minimum Qualifications:
- 10+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle.
- 3+ years experience in Consumer Goods with practical CG cloud experience and deep understanding of Retail Execution and Trade Promotion Management.
- Extensive experience with configuration and customization on the Salesforce platform.
- Ability to drive agentic delivery, with experience in AI toolchains (e.g., Claude, Cursor, Elements Cloud, etc.).
- Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution.
- Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs.
- Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc.
- Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders.
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Travel up to 50%.