Concierge Gen Ops Specialist
Job Summary
The Concierge Gen Ops Specialist will deliver high-end service to clients across dining, travel, and luxury experiences. This role involves managing end-to-end member requests and sourcing content ideas in a fast-paced, remote environment. The position requires a 'yes-first' mentality and prior experience in luxury hospitality.
Responsibilities
- Deliver high-end service for dining, travel, and luxury goods
- Manage end-to-end member requests
- Source content ideas weekly
Required Skills
- Luxury hospitality experience (2+ years)
- Strong communication and problem-solving skills
- High-end market knowledge
- Adaptability and multitasking
Job Details
General Responsibilities:
- Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods.
- Sourcing content ideas to submit to our Content Team on a weekly basis.
- Completing end-to-end member requests.
Required Qualifications:
- Adaptability and multitasking.
- 'Yes first' mentality.
- General knowledge of high end experiences, luxury goods, and restaurants.
- Experience working with high net worth individuals and clients.
- Entrepreneurial, problem-solving attitude.
- Excellent, clear and effective verbal and written communication skills.
- Experience in a collaborative and transparent environment.
- Ability to work in high-pressure environment with tight deadlines.
- Flexible working hours - available to work on evenings and weekends.
Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification.
- At least 2 years of Luxury Hospitality experience.
Preferred Qualifications:
- Bachelors Degree.
- 3+ years of experience in Luxury hospitality.