Customer Service Support Rep

Responsibilities - Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers. - Initiate payment plans for patients for outstanding balances. - Routinely utilize multiple resources to resolve patient inquiries while on the phone - Maintain performance goals - Ability to become proficient with processes after completing a structured training program Work Schedule - Monday - Friday 10:00am - 7:00pm EST - Training hours: 9am to 6pm EST Minimum Qualifications - High School Diploma or GED equivalent - 1 year or more customer service experience Preferred Qualifications - 1 year or more high volume call center experience - 1 year or more medical billing, insurance claims, and explanation of benefits - 1 year or more patient billing Additional Job Standards - Ability to work and learn in a fast-paced environment - Attention to detail and focused - Perform successfully in a team environment - Excellent organizational skills - Proficiency navigating multiple computer screens and applications - Alpha-Numeric data entry proficiency - Excellent communication skills - Energetic, passionate customer service - Seek solutions to challenging patient billing issues Benefits - Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.