Process Management Specialist

Responsibilities: - Lead and execute initiatives addressing complex Group Insurance business challenges, from problem definition through implementation and sustainment. - Apply structured, data-driven problem-solving and process improvement approaches to identify root causes, evaluate solution options, and drive measurable, sustainable improvements. - Own project planning, stakeholder communications, requirements, timelines, dependencies, risks, and resource coordination across multiple initiatives. - Act as a trusted partner to Business Solutions leadership, providing coverage, continuity, and decision support as needed. - Leverage deep Group Insurance business and operational knowledge to assess impacts, risks, and downstream implications of proposed solutions. - Partner closely with Business Analysts and cross-functional team members to translate business needs into clear requirements, insights, and recommendations. - Influence and align stakeholders across business, operations, technology, and control functions without formal authority. - Use data, analytics, and AI-enabled tools to generate insights, identify trends, and support evidence-based decision making. - Collaborate with subject matter experts, risk, and control partners to ensure solutions address governance expectations, including issue and error management, and regulatory requirements. - Communicate clearly and confidently with cross-functional teams and senior leadership, translating complex analysis into concise, compelling narratives. - Model and coach best practices in problem solving, project execution, and continuous improvement. Qualifications & Requirements: - Lean Six Sigma or project management certification with demonstrated experience applying methodology in complex environments (Highly preferred). - Deep knowledge of Group Insurance products, operations, and service models. - Strong project and initiative management skills, with the ability to manage multiple priorities simultaneously. - Proven ability to influence, build credibility, and drive alignment without direct authority. - Excellent presentation, storytelling, and executive communication skills. - Strong analytical capability, including the ability to interpret data and use insights to inform decisions. - Experience leveraging data, analytics, and AI capabilities to support business problem solving. - Strong interpersonal skills with a collaborative, team-first mindset. - Proficiency to expert-level skills in Microsoft Office and Power Platform tools (Excel, PowerPoint, Visio, Power BI, Power Automate, SharePoint, Microsoft Lists, and Miro).