Business Systems Engineering Analyst
Job Summary
The Business Systems Analyst will support the expanding Sales team by gathering requirements and collaborating with cross-functional departments. This role involves developing scalable solutions for the Salesforce platform to enhance sales productivity. You will lead system testing and project coordination to deliver AI-powered and process-driven improvements.
Responsibilities
- Gather business requirements and identify root causes for system changes.
- Collaborate with internal tech and data teams for system integration.
- Research and deploy AI-powered solutions.
- Define functional requirements and create process flow diagrams.
- Lead system testing and project plan management.
Required Skills
- 5+ years of business requirement analysis.
- 3+ years of Salesforce Sales Cloud experience.
- Experience with CPQ and sales process automation.
- Process flow documentation and solution design.
- Project management and stakeholder communication.
Job Details
### Responsibilities
- Collaborating with Sales, Operations, Enablement, Finance, FP&A, and other teams to identify root causes and gather business requirements for system modifications.
- Collaborating with Salesforce and other technology teams, including Zuora, Data Science, Engineering, and in-house systems, to ensure seamless integration and functionality.
- Conducting research into emerging AI technologies, internal tools, and external vendors to identify and deploy solutions powered by artificial intelligence.
- Defining functional requirements and creating process flow diagrams to provide scalable solutions.
- Leading system and user acceptance testing, coordinating with business stakeholders, addressing defects, and securing stakeholder approval.
- Establishing detailed project plans while sharing updates, challenges, and concerns with both technology and business leadership teams effectively.
### Qualifications
- 5+ years of experience analyzing business requirements, developing and documenting process flows and solution designs.
- At least 3 years of experience with Salesforce.com, focusing on Sales Cloud (Leads, Opportunities, Contracts, Campaigns, Quotes, and integrations like LeadSpace, LeanData, Pardot, Marketo).
- Work with technology solutions supporting sales processes, including CPQ, lead conversion, account routing, account planning, compensation, bookings, quoting, and pricing systems.
- Knowledge of prototyping solutions in Salesforce and iterating with business teams.