Field Service Engineer Drives
Job Summary
The Field Service Engineer performs engineering tasks to ensure the installation, service, and commissioning of drive and power systems. This role involves technical troubleshooting, maintenance, and emergency support for customer equipment, often at maritime or industrial sites. The engineer acts as a technical lead, developing documentation and providing on-site project management.
Responsibilities
- Install and commission drive and power systems
- Perform on-site troubleshooting and maintenance
- Lead technical projects and customer training
- Identify service and spare parts sales opportunities
Required Skills
- Electrical Engineering background
- Marine industry experience
- Troubleshooting and analytical skills
- Technical documentation proficiency
- Physical fitness for offshore work
Job Details
Essential Responsibilities:
- Perform installation and commissioning on drive systems, power systems, automation systems or dynamic positioning systems at customer site locations during ship construction.
- Perform troubleshooting activities at site locations during scheduled Port visits or at sea to diagnose problems, determine appropriate resolution, and implement corrective actions.
- Perform a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of our equipment.
- Develop documentation to execute work such as commissioning and maintenance procedures, as well as execute customer training.
- Execute on-site project management and technical leader duties to resolve customer issues and provide customer satisfaction.
- Identify sales opportunities for service agreements, spare parts, training, and upgrades.
- Provide on-call support in response to customer calls for service.
- Assist in the growth and direction of the North American business.
- Provide support to engineering teams working on customer upgrade projects.
- Complete timely service reports and other administrative requirements.
- Perform work on-board vessels within GE / Customer safety guidelines either in shipyards or offshore.
- Extended hours / overtime may be required during peak periods and emergency circumstances.
- Domestic or overseas travel to customer sites for extended periods of time.
Qualifications/Requirements:
- Bachelor's Degree in Electrical Engineering or related discipline, or Associate's Degree with 3+ years experience, or High School diploma/GED with 6+ years experience.
- Ability and willingness to travel 85% of the time on short notice.
- US Person with the ability to achieve security clearance for Department of Defense projects.
- Previous Marine Industry experience.
- Must be physically fit to board vessels offshore and able to pass Helicopter Underwater Egress Training (HUET).
- Strong computer proficiency and technical aptitude with MS Office applications.