Remote Credit Collections Specialist
Job Summary
Labcorp is hiring a remote Credit and Collections Specialist to manage accounts receivable and reduce aging balances. The role involves consistent customer outreach, detailed financial documentation, and process improvement analysis. The position requires a high school diploma, relevant experience, and the ability to work independently in a dedicated workspace.
Responsibilities
- Reduce aging AR balances over 60 days
- Conduct customer outreach via phone, email, and letters
- Document collection activities and account resolutions
- Prepare financial reports and litigation packages
- Identify and implement process improvements
Required Skills
- 1+ years relevant experience
- Proficiency in Microsoft Office/Excel
- Strong critical thinking skills
- Ability to work independently
- High-speed wired internet connection (50+ Mbps)
Job Details
Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM EST; Potential flex time available after training.
Job Responsibilities:
- Follow SOP's to reduce aging AR >60-day balances
- Outreach to customers by phone, email, and/or letters
- Handle sensitive information in a confidential manner
- Prepare updates on account resolution for various levels of leadership
- Document all activities and attempts to reduce balances
- Prepare placement packages for outside attorneys for possible litigation
- Communicate via telephone with operations management, physicians, attorneys, and internal customers
- Utilize tools to obtain improved billing information
- Perform research and evaluation of complex projects/assignments to identify and measure financial implications
- Analyze and determine areas for process improvement and education
Minimum Qualifications:
- High School Diploma or GED or equivalent
- Minimum 1 year of relevant work experience
Preferred Qualifications:
- 1 year of Prior call center, customer service, collections, or healthcare billing-related work experience
Additional Job Standards:
- Prior work experience with meeting deadlines and weekly goals
- Proficiency in Microsoft Office products, including but not limited to Excel
- Ability to compile and organize data
- Critical thinking skills and a basic understanding of medical and computer skills
- Ability to work independently and manage time effectively
- Dedicated, quiet workspace free from distractions
- Internet download speed of at least 50 Mbps (no satellite internet)
- Equipment must be connected via Ethernet (Wi-Fi, mobile routers, or hotspots are not supported)
Benefits:
- Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
- Casual, PRN, & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
- Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.