Capacity Manager Mid

PRIMARY RESPONSIBILITIES Capacity Planning and Forecasting - Monitor utilization and growth trends across compute, storage, network, and cloud services to identify short- and long-term capacity risks. - Develop and maintain rolling capacity plans and 24-month forecasts for enterprise systems and infrastructure services. - Define capacity thresholds, assumptions, and trigger points for scaling, technology refresh, and resource reallocation. - Recommend proactive actions to prevent performance degradation, reduce service risk, and optimize resource use. Performance Monitoring and Reporting - Use capacity management and performance monitoring tools to track health, availability, and utilization across on-premises and cloud environments. - Analyze operational telemetry and trend data to identify bottlenecks, recurring constraints, and opportunities for efficiency. - Build and maintain dashboards and reports that communicate capacity posture, risk, and recommendations to technical and non-technical stakeholders. - Support weekly/monthly reporting aligned to SEC ISS operational visibility and SLA measurement expectations. Incident and Problem Management Support - Support incident triage and problem management for capacity-related outages and performance events. - Provide data-driven impact analysis during major incidents and coordinate mitigation actions with engineering and operations teams. - Contribute to root cause analysis, corrective actions, and lessons learned to reduce repeat issues. - Track capacity-related risks and remediation items through operational governance and reporting cycles. Scalability, Upgrades, and Migration Readiness - Partner with engineering teams to plan upgrades, migrations, and platform changes with sufficient capacity and performance headroom. - Validate resource readiness for new services, workload shifts, and modernization activities. - Provide capacity input to change planning, including expected impact, dependencies, and post-change validation. - Maintain documentation for baselines, forecasts, assumptions, and capacity decisions. REQUIRED QUALIFICATIONS Citizenship/Work Authorization: Must meet contract requirements. Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required). Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). Experience: - Minimum 5 years of experience in capacity planning and performance management within enterprise IT environments. - Strong understanding of IT infrastructure components, including servers, storage, and network systems. - Familiarity with capacity management tools and methodologies, as well as ITIL best practices. - Strong analytical and problem-solving skills, with demonstrated ability to communicate technical concepts, risks, and recommendations to non-technical stakeholders and leadership. - Proficiency in capacity modeling tools and performance monitoring solutions. - Knowledge of cloud and virtualization technologies. Technical Skills: - Capacity planning methodologies and enterprise capacity management practices - Capacity modeling tools and performance monitoring solutions - Trend analysis, forecasting, and resource utilization analytics - ITIL-aligned incident and problem management practices - Dashboard and metrics reporting for operational and leadership audiences - Cloud and virtualization technologies WORK ENVIRONMENT / OTHER Operational Support: Supports a 24x7x365 operating environment; participates in a defined on-call rotation and may require surge support based on operational needs.