RCM Training Specialist
Job Summary
The RCM Training Specialist I is responsible for developing, delivering, and evaluating training programs for the Cash Applications team. This role ensures employees are equipped with the knowledge and skills needed to perform their duties in alignment with established standards and procedures. The specialist monitors training effectiveness, analyzes performance data, and partners with operational stakeholders to support continuous improvement initiatives.
Responsibilities
- Deliver training programs for Cash Applications team
- Evaluate training effectiveness and provide feedback
- Collaborate with leadership to identify training needs
- Maintain training records and ensure policy compliance
Required Skills
- Experience in training and development
- Knowledge of RCM or Cash Applications
- Proficiency in MS Office and e-learning tools
- Strong analytical and communication skills
Job Details
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM EST
Job Responsibilities:
- Deliver training programs for new hires and current employees within Cash Applications, Unidentified Cash.
- Evaluate training effectiveness using performance data and provide actionable feedback.
- Monitor and report on training impact during onboarding and ongoing development.
- Collaborate with operational leadership to identify training needs and update training materials.
- Maintain accurate training records and ensure compliance with policies and procedures.
- Utilize a variety of instructional methods, including classroom, virtual, and on-the-job training.
- Incorporate industry best practices and continuous improvement strategies into training programs.
Minimum Qualifications:
- Associate's Degree with 5+ years of relevant experience, or Bachelor's Degree in healthcare, life sciences, business, or related field with 3+ years of experience in training, learning & development, or a related field.
Preferred Qualifications:
- Work experience in Cash Applications or Revenue Cycle Management (RCM).
Additional Job Standards:
- Strong organizational and time management skills.
- Effective written and verbal communication.
- Ability to engage and support diverse learners.
- Proficiency in databases, Microsoft Office, and virtual training platforms.
- Analytical skills to assess training effectiveness and identify improvements.
- Knowledge of adult learning principles and instructional design.
- Experience with e-learning tools and content development.
- Strong problem-solving and collaboration skills.
Benefits:
Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.